Blank Canvas holds the creative license for all media produced. Nonetheless, the agent or client who commissioned and paid for the shoot retains complete usage rights to the media in both electronic and printed formats. Any other party seeking to use the images, video, or floor plan must obtain permission from the original agent or client.
Please inform us at least 3 hours before the scheduled shoot time if you need to cancel or reschedule. Our team will do their best to accommodate a new booking that suits your schedule. Please be aware that cancelling within this 3-hour window will incur a cancellation fee of $99 per booking, as our team members will have already traveled to the property.
Note: Real estate agents are responsible for checking the weather before scheduling a shoot. While we will assist as much as possible, we rely on www.metservice.co.nz for weather reports. If it is raining during the scheduled shoot time and you prefer to proceed, we can focus on interior shots and return for exterior photos at another suitable time. If you prefer not to have wet grounds in your photos, please reschedule the shoot at least 3 hours before the booking time. Contact our office to arrange a reshoot for any parts missed due to weather conditions.
If you or your vendor are dissatisfied with the photos, video, or floor plans, please reach out to crew@blankcanvasproduction.com, and we will promptly address your concerns. If the dissatisfaction stems from reasons beyond Blank Canvas's control, a reshoot fee may be applicable.
Before our team arrives, please ensure the house is ready. We will not move large furniture or any items that might pose a risk to our team. However, we can coordinate with the agent to tidy smaller areas of the home if needed. Please notify us as soon as possible of any specific requirements, such as wearing masks inside the property. If certain areas of the house are inaccessible and require a return visit, a fee will apply.
Archive Projects
Blank Canvas will retain footage from our projects for 12 months. If you require access to footage or projects older than 12 months, we will make every effort to accommodate your request, but we cannot guarantee that the footage will still be available.